For the security and protection of our customers all orders are manually reviewed by our customer support team prior to shipping. We reserve the right to further verify or deny any new or existing customer order.
Domestic Customers: If you order from our site as a new customer, place a large order and/or use a different billing and shipping address please expect to receive a follow up verification email (to the email address you provided on the order) from us prior to the order being shipped. Once the verification is complete we can immediately ship the order. The purpose is not to elongate the process of shipping out your order but to identify and eliminate any potentially fraudulent or unauthorized transactions.
International Customers: Any first time International customer (outside of the USA) will be sent a verification email prior to shipment. You will then be required to provide additional information to verify the order and that you are the authorized purchaser. Once the verification is complete we can immediately ship the order. The purpose is not to elongate the process of shipping out your order but to identify and eliminate any potentially fraudulent or unauthorized transactions.
We take fraud very seriously and will take all precautions possible to prevent instances of fraud. We take these extra steps to protect us and our customers. And as a security reminder, we will never ask through email/phone or have access to any sensitive payment card data.