I haven’t received my order confirmation or tracking number in my email?

Our system auto-generates an order confirmation email immediately when the order is placed and a shipment notification email with tracking link when the order is prepared for shipment. 

Please check your spam folder as the emails may be there. You should add us to your safe sender’s list so that future emails do not end up there. 

Another reason you may not have received our email notifications is that the incorrect email address was entered at checkout. Please let us know if you do not find the notification emails in your spam folder so we can update your Customer Record with the correct email address. You can do this by Submitting a Ticket. Once corrected we can then resend you the appropriate emails.



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